Reviews

Thoroughly enjoyable city break

5 of 5 stars review on TripAdvisor - 15 Feb 2022

Our grown up children bought my wife and I two nights, incl. breakfasts, at this hotel. We checked in at 4pm. The reception team were really welcoming and genuinely witty and personable.
We found our Citypad room, which was compact but perfectly suitable for us.
The hotel's location is perfect being in the centre of the Lace Market area of the city, with lots of pubs, restaurants and clubs within a couple of minutes walk.
As our room was at the back corner of the hotel and on the second floor, we didn't expect to have a panoramic view over the city. The view wasn't spectacular, but it wasn't awful either.
The shower room was fine, it was clean, with Mercure branded shower gel, shampoo, body lotion and soap. The towels were clean and smelt freshly laundered, so all fine. We noticed the shower door had come loose on it's bottom runners, but this was fixed by the maintenance team, after mentioning it to the reception team.
The room itself was also nice and clean, with plenty of tea/coffee making supplies.
The bed was really comfy and we had two good nights sleep.
Breakfasts were on the 1st floor, in the Brasserie and again the staff were really friendly.
We really enjoyed our stay, and will definitely stay there again.
The standout from our two nights has to be the staff. They made it the perfect break away for us. Thankyou.

by Rob B, Farnsfield, United Kingdom

Mercury visit

5 of 5 stars review on TripAdvisor - 15 Feb 2022

Very friendly and helpful staff made the stay pleasurable. Room was very clean & quiet. Breakfast was good with well cooked fresh hot food. On departure the friendly reception staff sorted out my loyalty points issue

by Philip J, Great Malvern, United Kingdom

Really lovely hotel

5 of 5 stars review on TripAdvisor - 15 Feb 2022

I have stayed here several times and I always have the best time. The reception team are super lovely and it’s in a great location in Nottingham to go exploring. The receptionist sent us to an amazing restaurant too

by Jonathan M

Excellent location and price

5 of 5 stars review on TripAdvisor - 15 Feb 2022

2nd time staying here and found both times everything was excellent.The location the price the discounted car park price we’re all big bonuses.I stayed in a very big room with an ample en-suite which had very good water pressure.Will def stay again

by mal p

Loved every minute!

5 of 5 stars review on TripAdvisor - 15 Feb 2022

We got the best room in the house. The one that's pictured in all of their ads with the purple lights and the Victorian tub. We stayed here because we were getting married at the Nottingham Council House. It was a short walk to our wedding and really it is so centrally located to all the wonderful restaurants and lounges. Parking at the Lace Market Car Park was no big deal. But what really made our stay outstanding was the kindness and care of the staff, specially Sabrin and Sophia. They made us and our guests feel so welcome and cared for. The quickly attended to any of our requests with a warm smile. Sabrin showed us the hotel before we decided to book it for our guests and she has been the very picture of top customer service from the moment we met her several months before our wedding, to the day after when we were leaving after having a tremendous stay. I know, my view of this hotel may be overly rosy because it was my wedding weekend and it was awesome but I don't care. 5 stars! I love this quirky, historic hotel and I would stay here again. The breakfast was mediocre, but that's my only complaint.

by Jacquelyn B

Ten out of Ten

5 of 5 stars review on TripAdvisor - 04 Feb 2022

Have stayed here a few times now and really can’t fault the place. Great central location, parking just around the corner, tram stop virtually opposite and you can walk to all key points in Nottingham within 5-10 minutes. Staff are always welcoming and eager to please. Rooms are lovely, quite quirky and random sizes but all adds to the uniqueness of the place. Room has everything you need from fridge, coffee machine, kettle, hairdryer to ear plugs and ironing board! Bedding is immaculate and bed very comfy, though next time I may ask for a firmer pillow - yes there will be a next time, and yes I am confident they will manage my ask. Good value for money for such a nice place. Highly recommend.

by Jopat111, Penketh, United Kingdom

First class

5 of 5 stars review on TripAdvisor - 01 Feb 2022

Faultless stay in this hotel which I fully recommend. Cheery, helpful and so professional staff. Spotlessly clean room with comfortable bed and all facilities. A quirky decor throughout which made a difference from the normal corporate look. Discounted nearby parking and "Position A" for great local bars and restaurants. A special mention for Darren on reception who could not have been more welcoming, pleasant and obliging. I will be back.

by Merimbula, Derbyshire, United Kingdom

Steve James

5 of 5 stars review on TripAdvisor - 30 Jan 2022

Had a lovely stay at the Mercure. We were disappointed as the restaurant was closed, but really impressed with our upgrade and beverages we were given for the closure. The hotel staff were very friendly and welcoming. The suite we stayed in was absolutely amazing. Beautiful spacious suite, spotlessly clean and very comfortable. Would not hesitate to stay here again, highly recommend.

by Rachel Hayter-James

Fantastic Hotel and Amazing Service

5 of 5 stars review on TripAdvisor - 28 Jan 2022

Stayed for 4 Nights with a friend. Hotel perfectly located to explore Nottingham. Nice big room and very clean. Staff Excellent and Nothing was too much trouble. Breakfast was impressive with a great selection. Would highly recommend and will return again soon.

by Maria R

One night stay

4 of 5 stars review on TripAdvisor - 27 Jan 2022

For the money paid the room was adequate. Quite quirky decor around the hotel and perfect location for a night out in nottingham. Easy to check in and out and the staff were very helpful. Would recommend.

by emmalbrewin1989