Reviews

Excellent stay

5 of 5 stars review on TripAdvisor - 01 Sep 2020

From the moment we walked in and greeted by Sophia from the moment we left and again greeted by Sophia
The whole experience from start to finish was amazing
Then we get on to the room again amazing
Comfortable beds
Large rooms
Amazon staff
Happy days
Loved it
5/5 stars
And will be returning

Mecure hotel hockley

5 of 5 stars review on TripAdvisor - 19 Aug 2020

Wow great place great staff 1st family outing since march due to covid so we were slightly unsure but we were really looked after by all the staff..kids loved it and they had a enormous bed ...brilliant stay
Thanks sean

Best post lockdown surprise

5 of 5 stars review on TripAdvisor - 10 Aug 2020

Me and my partner were dying to get out of the house after being in lockdown since March. Our relationship needed a night out 😂

At first we were going to go home but after a few drinks we decided to book a hotel room. My girlfriend was a bit worried at first but as soon as we went inside all her doubts disappeared! There’s sanitisers and screens at reception and you even have sanitised pens so you feel more comfortable. The receptionist answered all of our questions and even recommended the best tapas restaurant in town! She was amazing.

The room was spotless and we had an amazing night sleep so thank you also to the housekeepers.

At check out you have a box where you can just drop your keys so it’s limited contact.

Thank you so much Mercure! We will come back next time we need a break 😊

Treated Extreamly Well!!

5 of 5 stars review on TripAdvisor - 03 Aug 2020

We ran an event in this hotel and my staff and I stayed for 2 nights. From the moment we arrived the hotel staff were more than accommodating, they had everything set up as instructed and my team and I were very impressed with the venue, the set up and the professionalism of the Mercure staff. Sabrin sorted everything out for us the way he needed it and Chris the Hotel Manager very kindly allowed us to use an additional room we had not booked to fill out the information forms for our guests, this really made a big difference to the event. Such hospitality is not something we are used to when we were working with the nightclub industry.

Despite everything regarding the current Covid circumstances the event ran very smoothly and more importantly safe. We have had nothing but positive feedback from our guests. My team including myself were very surprised how easy that event was to run as it ran without fault.

I want to take this opportunity to thank the Mercure for being so accommodating to our needs and we would have no problem running another event there again.

Excellent stay

5 of 5 stars review on TripAdvisor - 29 Jul 2020

Finally got away for a weekend after lockdown ended. All staff has been amazing, Chris and Joana made sure all our requests were met. We booked a standard room, good choice for the size. Room was immaculate. We received our goodie bags of tea and coffee at reception at check in. Takeaway breakfast is available which gets delivered to the room, yoghurt, pastries, a fruit and some orange juice. Plenty of social distancing measures implemented, sanitizing station is also available. Well done guys:)

Pleasant weekend stay

4 of 5 stars review on TripAdvisor - 13 Jul 2020

We stayed at the hotel for two nights last weekend and thoroughly enjoyed our stay. Pre visit questions were answered quickly and allayed any fears we may have had. We parked in nearby Stoney Street NCP car park and the hotel provides a substantial price reduction. Our rooms were very clean , well appointed with all services we need. Breakfasts were delivered to our room each morning and there were plenty of tea,coffee and milk sachets available. There were plenty of available restaurants and coffee shops available as those in the hotel are not presently open.

Excellent stay, fantastic staff

5 of 5 stars review on TripAdvisor - 06 Jul 2020

Greeted with a smile and a good chat with the reception staff who were very nice and professional. Plenty of social distancing measures in place and no shortage of hand sanitiser. The room was spotless and every inquiry I had was promptly answered.
Will come again

Comfy, clean and convenient

5 of 5 stars review on TripAdvisor - 24 Feb 2020

I've stayed here multiple times over the past year it is my go to hotel. Staff are polite and helpful. Rooms are clean and sometimes you get upgraded for free. There was one slightly disappointing room which I emailed a snag list to the hotel manager and they replied promptly and professionally. If you're not satisfied please do say, they will accommodate you and do what they can to assist.

Splendid Stays, Lovely Rooms, Friendly Staff, Delicious Food & Superb Breakfast.

5 of 5 stars review on TripAdvisor - 18 Feb 2020

The hubby and I are Accor members and have stayed at this hotel many times over the years. All of our stays have been superb and we have always been made to feel welcome here. Our stay on the 26th of October was superb, the only thing to spoil it was the downpour of rain as we stepped off the train! On arrival at the Mercure as we had already checked in online our room wallet card was all ready. The receptionist on seeing us very wet and my glasses steaming up very kindly provided a cloth to clean them with which was a very thoughtful gesture.

Food

5 of 5 stars review on TripAdvisor - 16 Feb 2020

Stayed for one night and ate at 1822 Brassiere in the hotel. Menu looked basic and couldn’t find any reviews. We were tired and everywhere was very busy so ate here anyway. Really glad we did, it was quiet and relaxed and the food was excellent and great value for money. I had tapas starter for a main and husband had homemade burger. Both meals were fab and well worth the money - £18 for both. The service was great too!