Reviews

Excellent stay

5 of 5 stars review on TripAdvisor - 20 Sep 2021

We stayed here as my son was getting married, form check in to check out the staff were amazing so friendly the manager on duty when we checked was really friendly.
The house keeping staff were lovely chatting to us on the day of the wedding and remembering us the following day asking if we had had a nice day and how lovely we all looked.
I must admit I am a terrible sleeper but had 2 great nights sleep which is unheard of from me. Will definitely be going back oh yes and breakfast is fab so much choice. Thank you all for a great stay.

by NICOLA B

Unexpected Surprise

5 of 5 stars review on TripAdvisor - 17 Sep 2021

We only stayed in Nottingham for a day / night before travelling to Alton Towers the next day. We were both pleasantly surprised by the hotel which holds a lot of history and character. The room was very comfortable and had no interruptions from outside noise despite its location. There is a cool bar downstairs with a pool table if you’re looking for a quick drink before dinner.
The staff are polite and welcoming. We even got a complimentary upgrade which was a lovely surprise.
The area has lots to do nearby, plenty of restaurants and bars so you won’t be bored.
We would definitely come back if we find ourselves in Nottingham again. Can’t find any fault with the hotel

by Cassie Peppiatt, Chelmsford, United Kingdom

5* CUSTOMER SERVICE

5 of 5 stars review on TripAdvisor - 17 Sep 2021

I couldn’t be happier with the service I was given over the phone by Sophia and the team. Brilliant!! To say I called on a busy Saturday night panicking over my cancellation not working and being charged £800, they did everything they could to help and I now no longer need to stress. Everything was going very wrong this week so a HUGE thank you to the team for sorting my issue so quickly!! Their customer service was fantastic. THANK YOU! :)

by Amy, Nottingham, United Kingdom

Overnight stay

4 of 5 stars review on TripAdvisor - 15 Sep 2021

The Mercure is a fantastic hotel for those who like to be in the heart of the city
The room was fantastic we were upgraded to the curiosity room which was full of quirky objects great comfortable bed and roll top bath
The receptionists Sabrina and Sophia could not have been more helpful
The breakfast was very good great choice and attentive staff
The hotel was very clean
We have been more than satisfied and will stay again

by lynncN9147AP, Bedford, United Kingdom

Excellent Stay

5 of 5 stars review on TripAdvisor - 14 Sep 2021

Booked a stay last year due to Covid had to re-arrange to this August Sabrin (operations Manager) was amazing with this, we had to re-arrnage quite a few times and she was more than happy to help and was very warm and friendly. Hotel was lovely there was 20 of us staying and we all had a lovely time with no issues. Would highly recommend stopping, and will defiantly go back on our next work night out.

by Melissa H

Excellent city centre conference location

5 of 5 stars review on TripAdvisor - 13 Sep 2021

For a number of years we have used the Mercure Nottingham as a weekend base for a course. We were among the first to be welcomed back for such an event after lockdown and found the arrangements made for the new situation to be very helpful. The staff were exceptionally helpful and worked very hard to make us welcome and to provide us with really good breakfasts and dinners. Full of character this unique city-centre hotel is to be highly recommended.

by Richard C

Very comfortable Hotel

5 of 5 stars review on TripAdvisor - 09 Sep 2021

The Mercure is in a good central location. The room was very comfortable with everything you would expect. Very nice breakfast. We found all the staff attentive friendly and helpful. There was clear instructions to the car park. Overall we were very satisfied.

by Michael S

fantastic anniversary stay

5 of 5 stars review on TripAdvisor - 08 Sep 2021

we arrived early (11.30am) and left our luggage before going out into the city to explore which the staff happily allowed us to do. very quirky decor inside which i loved as opposed to the general blandness of chain hotels. it is very central with lots of bars, restaurants and shops right on the doorstep which was great. when we came back check in was smooth and staff we encountered very friendly. as an added bonus we were upgraded (we didn't ask for this the very kind person on reception asked why we were here and we told them our 8th wedding anniversary0 he said there was one unbooked and we were very pleased. our room was 505 right on the top floor with lots of space, storage and a very large bed. it also came with slippers and robes and complimentary refreshments. we also had breakfast which was fine as hotel breakfasts go although we didn't have to wait a few times for things to be replenished and for some unknown reason on the 2nd morning the fire was on making it very warm on an already unseasonably hot September day.
the only downside to the room for me was the shower was very slow and not much power at all. other then that it was a great stay and we would definitely not hesitate to stay here age should we visit Nottingham.

by MrsM-330, South Yorkshire, United Kingdom

A perfect stay

5 of 5 stars review on TripAdvisor - 06 Sep 2021

The moment we walked through the door and received the warmest welcome from Sabrin on the reception we knew that this stay would be exceptional. She really set the scene for magical stay. The time was spent with a warm welcome and informing us of the local places to visit.

A real charachter of a hotel with a boutique feel. The rooms were very stylishly furnished. The location in the centre of Nottingham was perfect for getting out and about.

A perfect stay.

Again thank you to Sabrin and the rest of the team at the Hotel.

by panthers69, Kegworth, United Kingdom

great location excellent staff

5 of 5 stars review on TripAdvisor - 02 Sep 2021

My family and I stayed for one night in August, we found the staff to be attentive and very nice, the breakfast was well stocked with a great selection of food, the surroundings were very clean and comfortable, The rooms were well presented and the hotels location was excellent for a day in the city, less than 2 minutes from the car park and the same to the city centre. there were loads of really cool shops for clothing and eating within a minute and less from the hotel. we will definatly stay again.

by Dean N